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Wednesday, January 07, 2009
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contact us
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Questions about your purchase
Kagi is Tranceware's payment processor of choice. Any on-line order you make is processed securely by them, at their Web site.
Please visit and use Kagi's Order Tracking System if you:
- Paid for your Key(s) but did not receive your E-mail confirmation with your Key(s) in a timely fashion
- Have any questions about your purchase
- Have questions about a charge appearing on your credit card statement
Please also see our purchasing FAQ for additional information about Tranceware and purchases.
Comments, requests, or feedback about Trancer
While we cannot respond to every comment, request, or feedback E-mail we receive, we do review all correspondence sent by Trancer users. Feel free to E-mail any comments, feedback, or requests about the Web site, software, units, or modules directly to us at feedback@tranceware.com. (Before sending us feedback please review our Unsolicited Idea Submission Policy, as found on our legal information page.)
Software support for Trancer
In the unlikely event you have trouble with Trancer or Trancer exhibits strange behaviors on your computer, please contact us at support@tranceware.com. Please be as detailed as possible when describing your issue so we may begin troubleshooting (if needed) immediately.
Additional contact information
Tranceware, Inc.
700 Berkshire Avenue, Suite 104
East Alton, IL 62024, USA.
Phone: 800-720-7301
Fax: 800-720-7302
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